About our Store - Online Ordering - Returns - Shipping
ONLINE ORDERING
PRODUCT CONDITION Real Cheap Sports sells only brand new product. Not “like new,’ it is actually “new.” We do not sell used product, or seconds. We do not rent gear, nor are we affiliated in any way with any rental agencies or guiding services. All Patagonia clothing sold at Real Cheap Sports are direct from Patagonia as closeouts from last season’s overruns. In addition, we carefully inspect all product for damage before we ship it to our customers. Please do not atttempt to return an item that you have inadvertently damaged and claim it was sent to you that way. We all know better.
RETURNS & EXCHANGES To return, or exchange, an item, it must be in brand new condition, not washed, worn, damaged, or smell bad. Returns can be made by USPS, UPS, FedEx, or in person. We come from a place of fairness to us and to our customers. If the customer does not like, or want, the item they ordered, we will provide an exchange or refund. However, we do not issue return labels. Customers are responsible for shipping their order back to us with a note describing their desire for a refund, or exchange. Please include the packing slip, with a phone number so we can call you to complete the return. You will be asked over the phone to give the credit card number used for the original purchase. (Note that climbing gear is the one exception. No returns on climbing gear.)
If the return is due to an unusual issue, (like the item is damaged by UPS, not because you are “special”), please contact us through email before doing anything else. customerservice@realcheapsports.com
REAL CHEAP SPORTS
ATTN. RETURNS
36 WEST SANTA CLARA STREET
VENTURA, CA 93001
SHIPPING ADDRESS: We do not ship to P.O. Boxes. (We use UPS to ship, and UPS does not deliver to a P.O. Box.) We will not ship to an international address. We will not ship to a warehouse. Shippping addresses must be to a residence within the U.S. only.
EXPEDITED SHIPPING + ALASKA/HAWAII Alaska and Hawaii require 2-day air fees, so do not offer free shipping to those states. All shipping requiring more than UPS Ground Service, will need to be done as a manual phone order. UPS fees will be determined over the phone by carrier rates at the time of purchase. And, just a heads up, it’s super expensive these days (2026).
FRAUD FILTER & CANCELLED ORDERS All orders go through a fraud filter with the bank. Any triggers to the fraud filter will result in the cancellation of an order. Cancelled orders are automatically refunded, but may not show on a bank statement for a few days. Once an order has been cancelled due to a fraud filter, subsequent orders by the same customer will, also, be cancelled, even if you change your order (cause that in, and of, inself, is suspicious, isn’t it?) Examples of what can trigger a cancelled order may include, but are not limited to, shipping to a warehouse, using a UPS store as a billing address, making multiple attempts to make a payment, using multiple credit cards to attempt payment, no available CVV number, a shipping address hundreds of miles from the billing address, using an IP address hundreds of miles from the billing address, using an IP address outside the U.S. to place an order or high risk internet connection (web proxy) was used to place the order.
NO INTERNATIONAL SALES, TRANSSHIPPING, OR THIRD PARTY SALES Real Cheap Sports is authorized to sell only to End-Users within the United States. We are not a wholesaler. Transshipping and third party sales are strictly prohibited. Our store is a small, family-run business and we have very clear contracts with our product vendors that we may not sell product for the purpose of re-selling. We take this very seriously and will not jeopardize the relationship we have with our vendors. Therefore, orders placed outside the U.S. will be cancelled, shipping addresses must be to a residence within the United States, and other elements of an online order may be reason for us to cancel an online order and no longer sell to a customer.
BE RESPECTFUL One additional note, we are not a big box store and do not do things as big businesses do. We are a family, and some very cool employees, selling you the best outdoor gear on the market for the best prices we can find and still support our families. We are not a big company. We are just people, neighbors in the community, who share the trails with you. Rudeness and questioning our policies, being defensive if we ask for clarifying questions in an attempt to determine if your order was mistakenly identified for cancellation, or straight-up disrespect for our small business, will most definitely result in our disinterest in working with you when it comes to returns and online ordering.
FUEL We do sell fuel, but do not ship it. If you are flying to California for a camping trip in the area, stop by our shop to purchase fuel for your camping stove. We carry three sizes of IsoPro fuel canisters. Our store is about 4 miles from Ventura Harbor (10 minute drive) if you are going to Channel Islands National Park.
